No Return Policy

We do not accept returns or exchanges and do not provide refunds for change of mind, personal preference, or circumstances outside our control. This applies to fresh flowers, plants, arrangements, gifts, custom products, subscriptions, and add-ons.

Flowers and plants are natural products. Colour, size, shape, bloom stage, and availability may vary. When a particular flower or item is unavailable, we may substitute an item of similar style, quality, and value while preserving the overall design and occasion.

If an order arrives damaged, is materially different from what was ordered, or contains an item supplied in error, contact us within 24 hours of delivery at hi@malikflowers.ca or (778) 855-6725. Please include the order number and clear photos so we can assess the issue.

When we confirm an issue for which Malik Flowers is responsible, we may provide an appropriate replacement, store credit, or refund, depending on the circumstances and product availability.

Refunds are not available when delivery cannot be completed because the address or recipient information supplied was incomplete or incorrect, the recipient was unavailable, access was restricted, or the recipient refused the order. Additional delivery attempts may be subject to a new delivery fee.

Orders cannot be cancelled or refunded after preparation, purchasing, or delivery scheduling has begun. If you contact us before work begins, we may consider a cancellation request, but approval is not guaranteed. Any special cancellation or deposit terms shown for a custom service apply to that service.

Nothing in this policy limits any right or remedy that cannot be excluded under applicable consumer-protection law.